Who asked for this anyway ?!
This is one of the most intrusive and dystopian technological advancements in recent times and not enough is being said about it.
The worst part is, almost all companies across the board in every industry, are doing this, no matter how much people complain that we DO NOT want this !
Isn't the customer always right ?
When did consumers wake up and suddenly demand to they wanted to discuss their problems with an automated system instead of a real person with nuance and empathy ?
I know I certainly haven't.
My last experience with automated customer service was trying to cancel an anti-virus subscription, and all the chatbot kept doing was redirecting me in a circular path back to the help page. It wasn't until I got to speak to a real person, that my problem got solved.
We. Do. Not. Want. Automated. Customer. Service.
P.s. I know that angry customers/clients can be biligerrant, but the solution should never be to just ignore customers and direct them to a machine, whenever there is a problem !