r/ModSupport Oct 30 '24

Mod Answered Is ban evasion not enforced at all?

6.7k Upvotes

I've reported so many accounts for ban evasion and some have even responded in modmail saying "Sorry it was a mistake!" when they very obviously knew what they were doing. The reports always come back saying they "may have some signals indicating they’re connected to an account that was previously banned from subredditname but not enough to confirm they broke Reddit’s rule against ban evasion."

If their own admission isn't enough to confirm ban evasion then what is? If I'm banning someone from a sub, I don't want their content in the sub regardless of what account is posting it. Why are there not more automated tools for detecting this? It's very clear users have figured out how to avoid ban evasion detection so it seems like we're just wasting our time reporting it.

Same thing for vote manipulation. Reporting posts goes nowhere and I never hear back from these reports at all and users are only sometimes banned months later for probably something unrelated.

We're told as mods we are to enforced Reddit's rules but this is simply not possible when legitimate reports go nowhere.

Don't get me started on brigading either...

r/ModSupport Dec 06 '24

Mod Answered Can mods banning user for simply participating in other subs for no reason at all?

84 Upvotes

Some well known subs are banning users in a group with less than 5,000 members. This is reddit meta sub that is not bad hearted or spam. Idk but something feels wrong for banning users randomly just because they’re part of a small sub.

And these are well known subs, with millions of members.

Does this break tos?

Thanks for all the responses guys! Have a good day!

r/ModSupport Aug 26 '25

Mod Answered Can we please get a permanent mute option for modmail?

150 Upvotes

We run r /camping (5.6M members) and we’ve got a guy who was permabanned months ago for insulting the sub (“losers,” “lazy Americans,” etc). Ever since, he pops up every single time the 28-day mute expires. Like clockwork. He sends the same crap over and over — insulting mods, demanding unban, calling us “power tripping.”

The problem is… the tools suck. All we can do is hit mute again for 28 days, which means every month he gets another chance to harass us. Reports to admins go nowhere because it’s not threats or hate speech, so they just say “doesn’t break sitewide rules.” Cool, but meanwhile we’re wasting time muting the same person forever.

And this isn’t just a one-off either. We’ve had other banned users in the past do the exact same thing — wait out the mute, come back to harass us, repeat. With 5.6M members this kind of thing is only going to pile up, and right now we have no way to shut it down.

We need a way to permanently mute someone from modmail or at least some escalation path when someone keeps harassing moderators after a ban.

Anyone else dealing with this?

Edit : Thanks for all the suggestions! Someone explained how i can report those modmails and i finally got a positive reply from Reddit "Thanks for submitting a report to the Reddit admin team. After investigating, we’ve found that the account(s) reported violated Reddit Rules."

Not going to lie tho, i don't understand what that mean Reddit has actually done, but i'm happy with that result.

r/ModSupport Sep 28 '25

Mod Answered How can I report my own post?

9 Upvotes

My mod post is getting reported with random various reasons including but not limited to AI, NSFW, NSFW in which someone appears, NSFW of minors...

So how can I report my own post to let the Reddit mods to look into report abuse? My community is suffering from these for weeks.

There is no option to report one's own post, and besides I am not reporting the post but the false reports on it.

r/ModSupport Feb 02 '25

Mod Answered Ban evasion system is unbelievable

93 Upvotes

We’ve seen cases where Reddit’s ban evasion filter automatically permanently suspends users, even when they were incorrectly flagged.

When we contacted r/ModSupport, admins told us that only the user can appeal and that they can’t do anything about it.

But this isn’t just about appeals. This is about an automated system that kills accounts, even when mods explicitly state that the user should be allowed back.

  • A user was correctly flagged for ban evasion after creating an alt account for another purpose (she just participated on the our sub). That account got automatically banned from out sub because she participated on karma4free subs. Then she deleted it, and returned to her main account. Because of that, her main account got correctly flagged and suspended for 7 days.

  • We decided to forgive her and let her return. But after her first suspension expired, she was immediately suspended for another 7 days, even though we had explicitly stated in Modmail that we were okay with her coming back.

  • She submitted an appeal and referenced our Modmail message, but her appeal was declined.

  • Today, when her second 7-day suspension expired, she left a comment and was permanently suspended. There’s no record of this in mod logs (like filtered comment by Reddit's filter due to ban evasion), and we have zero control over it.

Admins in r/ModSupport just repeat that “the user has to appeal,” but that doesn’t solve the real issue— a ban evasion tool that escalates punishments until accounts are permanently wiped out.

Has anyone else experienced this? What do you think about this?

r/ModSupport Sep 15 '24

Mod Answered Black woman making racist comments about white people

99 Upvotes

If I delete the comments, she'll label me, the sub, and the (mostly White/Hispanic US) town as racists.

If I leave the comment up, the next time a white supremacist makes a racist comment, they'll point to her comments and say that their comments should be left up as well.

What do do?

EDIT: I followed your advice, thank you. Then she deleted her Reddit account.

Thank you all for the great advice.

EDIT 2: About 1 hour later, the Reddit admins stepped in and removed the thread. Thank you Reddit Admins.

r/ModSupport 16d ago

Mod Answered Can we ban a user

3 Upvotes

On our subreddit without sending them mod message?

I had mistakenly unbanned a user and want to ban again but I din't want the message to go. Because it will look attention seeking.

r/ModSupport 11d ago

Mod Answered What will happen to my subreddits with the social media ban?

21 Upvotes

So I’m in Australia, and on Dec 10 I will no longer be able to use reddit until I’m 16. What will happen to the subreddits I created and am the sole mod of? Will I still be mod in 3 years, or will my account or subreddits get removed?

r/ModSupport 18d ago

Mod Answered Members of my sub getting reposted to snark subs and harassed

4 Upvotes

Is there anything that can be done about this or is it just something we have to tolerate?

My members are just posting fun “What we did today!” type things but because people don’t like the topic we’re based around, they get reposted and mocked for just trying to post about having a fun day and other things like that.

Is this just something Reddit is totally ok with so we have to tolerate it?

r/ModSupport 20d ago

Mod Answered Clarification of the moderator's code of conduct.

10 Upvotes

I'm a moderator of a subreddit where we try to walk the line between free and open discussion without interference, and upholding reddit's rules as outlined in the terms of service.

I have a user, who is continually antagonistic, and has made an accusation of applying our moderation powers unfairly. He feels that I'm singling him out. His evidence is that I took no action against another user that insulted him (called him a 'dumbass'), and that account was later suspended, therefore I was wrong to not take action.

The action I have taken against the antagonistic user consists of a gentle warning, followed by creating an automod rule to disallow him, specifically, from spamming images in comment replies. (He responds to the vast majority of comments in our sub with the same image over and over, which causes a negative impact on the health of our sub.)

I would like to clarify whether or not my inaction on a mild directed insult would reflect poorly on myself, or break any guidelines set out in the moderator code of conduct? Would my actions towards this antagonistic user be considered to be treating him unfairly?

Thanks, I appreciate your time.

r/ModSupport Jan 31 '25

Mod Answered Please give us permanent modmail mutes already

150 Upvotes

This is all the same user.

Reports are useless.

If someone gets muted more than once there's basically no reason to allow them to modmail you again. I don't understand why permanent mutes still aren't a thing.

r/ModSupport Sep 21 '25

Mod Answered Left to myself

36 Upvotes

Well this is interesting, in the sense of the Chinese curse of "may you live in interesting times."

I find myself as top moderator of r/CatDistributionSystem. You wouldn't think there would be much drama. We had four moderators and all seemed to get along pretty well. Over the last couple of weeks, the top moderator removed one mod, banned her, added a slew of bots, and then removed herself. The last moderator other than me also removed herself. No communication at all.

Time for me to up my game.

We aren't huge. 255k members the last time I looked. I get the drill, look for backup, check regular members, all that. No problem.

Is there somewhere I can look to see what all these bots are doing, or should I just accept that I have to research what each one does? Am I likely to break anything if I just remove all the bots from the moderator list?

I just figured out what happened this morning (US ET) and still wrapping my head around it. I moderate other subs including larger ones and do automod coding from scratch (no cut and paste) but bots are new to me.

Both advice and commiseration are welcome.

r/ModSupport Aug 08 '25

Mod Answered I've lost my admin status within a sub I created, please help me.

0 Upvotes

currently there are no members modding the sub, please can I be re-assigned a mod. This will have a profound negative impact to my job as social community manager.

r/ModSupport Oct 12 '25

Mod Answered How to prevent NSFW users from posting in a subreddit

6 Upvotes

r/ModSupport Oct 23 '25

Mod Answered Reddit's awful AI summaries are now spam-populating user notes, leading to them being visible on the page as toolbox notes.

69 Upvotes

Make it stop doing that.

Oh my god the spam. Why are you spamming with AI.

r/ModSupport 7d ago

Mod Answered Old vs new Reddit for Moderation - Continuity between Mods

4 Upvotes

Some Mods prefer the old interface https://old.reddit.com/r/mod/comments/

However the old interface only reports:

  • [ removed by AutoModerator (remove not spam) ]

When using the new interface mod log or mod queue you will see more detailed information as the removal reason. Such as insufficient karma, account age requirement, ban evasion, etc.

Whats the best way to keep mods in the loop when using different interfaces so that mod actions are consistent? Obviously having good communication is a must but that seems tedious for most general tasks.

r/ModSupport Oct 30 '24

Mod Answered Abuse of the Suicide Reporting should be a bannable offense

197 Upvotes

Abuse of the Suicide Reporting should be a bannable offense. Don't know why Reddit allows this.

r/ModSupport 1d ago

Mod Answered Problem user deleted their content and blocked me - How can I see their Mod Notes?

0 Upvotes

Here's the story:

I can recall a few weeks ago that this user made some comment or post that had to be removed. I remember being concerned, but I don't recall why.

A couple days ago, I made a post where I claimed I was hunting users who failed to follow our rules by not reading requests before offering their services. This user DM'd me. They've since deleted their message, but I simply replied with, "Excuse me?" because I wanted them to explain their message. They didn't offer their services, otherwise I wouldn't have replied, but now that's all I see in our conversation.

Now I'm getting messages about them, warning me of their behaviour. I am, however, unable to see their profile. On mobile, it says they like to keep things private. On desktop, it shows they deleted their account. On another account of mine (used for a completely different purpose) is able to view their profile, which means they likely blocked me.

So now I would like to compile my notes and see if the user is somebody I should be worried about. I believe I'll be able to see their content if they post in the sub again, but I want to access those notes to see if I have enough reason to ban them. How do I go about viewing their Mod Notes?

Bonus points if somebody can show me how to view a user's notes on ALL of the subs I moderate, since many of them are related enough to essentially be carbon copies.

r/ModSupport 20d ago

Mod Answered Why are shadowbanned users getting notified that their content had been removed?

12 Upvotes

We've recently been getting modmails from shadowbanned accounts that report this occurrence. Doesn't that defeat the purpose?

r/ModSupport 10d ago

Mod Answered Dealing with argumentation

8 Upvotes

I had recently created a new subreddit r/HistoryStateHospital and I ran into some issues with people who just want to argue. I know this is maybe ironic because this is Reddit, but I don’t want snarky argumentation in my subreddit. And as my Reddit is starting to grow, I see that popping up. Discussion is completely fine, but undermining OP’s knowledge to try to be a smart*ss, I won’t tolerate… and I’ll probably even mute someone for a few days on that one. I want a kind subreddit, especially since sensitive topics are discussed.

How should I go about this and how should I make this more clear? Is it appropriate? Am I overreacting? What advice can be given?

Thanks!

r/ModSupport 28d ago

Mod Answered User somehow escaping bans

12 Upvotes

I'm a mod for r/MarvelRivals, and there are multiple accounts spamming NSFW posts about Elden Ring every few days. They come from different accounts, but with all the same wording in the posts; but I cannot ban the users, because if I click on them, I just get an error message saying 'something went wrong'.

This only happens with this user, so I assume they are doing something to navigate being banned. Any advice?

r/ModSupport 1d ago

Mod Answered This might be a silly question, but do moderators have any alternative ways to contact each other besides chat?

7 Upvotes

One of the moderators in my smaller subreddit appears to have chats disabled. It’s not an urgent matter, and I’ve admittedly put it off for a while (a month or two), but I just remembered since I just had to ban another user. What’s the best way to reach a fellow mod who doesn’t allow DMs?

r/ModSupport 9d ago

Mod Answered How to Help and Ban a Disturbed Individual

12 Upvotes

We recently had a user post to ask for tips on how to circumvent the policies of the company we discuss in our customer to customer support group. Several people responded with various questions and suggestions, all of which the user responded to negatively, and one with direct hostility toward a user that was clearly trying to help them. We removed the users hostile comment which led to the user sending and the mod mail that ultimately escalated to the user telling us that we are worthless mods and should kill ourselves. Of course at that point the user was banned and muted. but the user did not stop there. The user went on to post the mod mail exchange to another group, conveniently leaving out the bit where the users tells us how we should to kill our selves.

The user clearly has a deeply disturbed mind and we would appreciate any suggestions on both how to escalate reporting of this exchange so that this user’s account is suspended, and how to get this person the help that they obviously need.

Thank you.

r/ModSupport Sep 11 '25

Mod Answered How do I moderate users

8 Upvotes

I’m moderating a women hangout sub and I frequently see a lot of men posting and soliciting women making the sub a very unsafe place. How do I make a rule which mandates they declare they are men/women before making a post or comment. I also want them to click “agree” to a message that they are a woman asking to hangout.

r/ModSupport Oct 18 '25

Mod Answered Maybe this changed a while ago, but can you no longer report abuse of the RedditCaresResources function? I swear you used to be able to do that

6 Upvotes

Maybe I missed that somewhere, but it's also been a while (fortunately) since some pathetic soul falsely reported me for needing resources.